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  • If you are prompted for credentials to log into any portion of this site and are using Internet Explorer (IE) as your browser, close out of the prompt then follow these steps:
    • From the Command Bar in IE, select Tools then Internet Options.
    • Click on the Security Tab of the Internet Options window.
    • Click on Trusted Sites in the zone window.
    • Click the Sites button.
    • Review the list of trusted sites and if this site ( appears in that list, remove it.
    • Close out of Internet Options and try to open a drawing.
    • The problem persists, contact support.